Privacy Policy

At Keep It Wet, LLC (DBA Keep It Wet Concrete LLC), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your data when you use our website (https://keepitwetconcrete.com), contact us, or engage our services.

1. Information We Collect

We collect information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services. This includes:

• Contact Information: Name, email address, phone number, and physical property address.
• Project Details: Information regarding your concrete project requirements, timelines, and budgets.
• Communication Data: Records of your correspondence with us via phone, email, SMS, or web form submissions.
• Consent Records: If you choose to opt in to SMS, we may store the date, time, page, form, phone number, consent language, and consent category for compliance purposes.

2. How We Use Your Information

We use the information we collect or receive for legitimate business purposes, including:

• To Provide Services: To deliver estimates, schedule site visits, and execute concrete construction services.
• To Communicate with You: To respond to your inquiries, send project updates, and provide customer support.
• For SMS/Text Messaging: If you explicitly opt in, we use your phone number to send conversational or project-related text messages about your inquiry, estimate, scheduling, and project status. SMS consent is optional and not a condition of submitting a form or purchasing services. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help.
• For Marketing SMS: We only send promotional or marketing text messages if you separately opt in to marketing SMS. You can opt out at any time by replying STOP.

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following specific situations:

• Service Providers: We may share data with trusted third-party vendors (such as CRM systems or software providers) who perform services on our behalf. These parties are contractually bound to keep your information confidential and use it solely for providing the designated service.
• Legal Requirements: We may disclose your information if legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

As stated above, under no circumstances will your mobile information, text messaging opt-in data, or SMS consent records be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

4. SMS Program Disclosures

If you opt in to SMS from Keep It Wet Concrete LLC, messages may include quote follow-up, appointment scheduling, project updates, customer support, and, only if separately selected, occasional promotional offers. Message frequency varies based on your inquiry and project activity. Message and data rates may apply. Reply STOP to opt out or HELP for help. Opting in to SMS is voluntary and is not required to submit a form, receive an estimate, or purchase services.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

6. Your Privacy Rights

Depending on your location, you may have rights under applicable data protection laws. These may include the right to:

• Request access to and obtain a copy of your personal information.
• Request rectification or erasure of your data.
• Opt-out of future marketing communications.

To exercise these rights, please contact us using the information below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: